ROI MANAGER TERMS OF SERVICE
The following are the terms and conditions for use of the ROI Manager service described herein (the “Service”) between Caven. and you (either an individual or a legal entity that you represent as an authorized employee or agent of the hotel) (“You”). Please read them carefully. BY CLICKING THE “I ACCEPT” BUTTON, COMPLETING THE REGISTRATION PROCESS AND/OR USING THE SERVICE, YOU ARE STATING THAT YOU ARE ELIGIBLE FOR AN ACCOUNT AND THAT YOU AGREE TO BE BOUND BY ALL OF THESE TERMS AND CONDITIONS OF THE SERVICE (“AGREEMENT”). The Service is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein.
“Account” refers to the billing account for the Service. All Profiles linked to a single Site will have their Page Views aggregated prior to determining the charge for the Service for that Site.
“Customer Data” means the data concerning the characteristics and activities of visitors to your website that is collected through use of the ROI and Webhotelier Booking Engine, and then forwarded to the Servers and analyzed by the Processing Software.
“Documentation” means any accompanying proprietary documentation made available to You by Caven for use with the Processing Software, including any documentation available online or otherwise.
“Active Campaigns” means the proprietary ROI Manager Software and any all upgrades to such, which analyzes the Customer Data and generates the Reports of custom made campaigns, or the “non campaign” customers.
“Report” means the resulting analysis shown at ROI Manager Software for an individual profile. The number of charts, graphs, and statistics contained in a Report varies with the edition of the Service.
“UTM” (Urchen Tracking Module ) means the proprietary ROI Tracking Code, which is installed on a web page for the purpose of collecting Customer Data, together with any fixes, updates and upgrades provided to you (collectively, the “UTM”).
“Servers” means the servers controlled by ROI Manager (or its wholly owned subsidiaries) upon which the Processing Software and Customer Data are stored.
“webhotelier” means the third party service which collects and handles the booking made by visitors and customers from your website.
“Site” means a group of web pages that are linked to an Account and use the same UTM. Each Site consists of a default Profile that measures all pages within the Site. Additional Profiles can be established under a Site to evaluate subsections of a Site in greater detail.
“Software” means the UTM and the Processing Software.
2. FEES AND SERVICES .
Subject to Section 15 herein, the Service is provided with charge to You on an amount defined by an agreement between you and the company.
Caven may change its fees and payment policies for the Service from time to time including but not limited to the addition of costs for geographic data. The changes to the fees or payment policies are effective upon Your acceptance of such changes which will be posted at www.roimanager.info (or such other URL Caven may provide from time to time). Unless otherwise stated, all fees are quoted in Euros. Any outstanding balance becomes immediately due and payable upon termination of this Agreement for any reason and any collection expenses (including attorneys’ fees) incurred by Caven will be included in the amount owed, and may be charged to the credit card or other billing mechanism associated with your ROI account.
3. MEMBER ACCOUNT, PASSWORD, AND SECURITY .
To register for the Service, You must complete the registration process by providing Caven with current, complete and accurate information as prompted by the registration form, including Your e-mail address (username) and password. You shall protect your passwords and take full responsibility for Your own, and third party, use of Your accounts. You are solely responsible for any and all activities that occur under Your Account. You agree to notify Caven immediately upon learning of any unauthorized use of Your Account or any other breach of security. From time to time, Caven’s (or its wholly-owned subsidiaries’) support staff may log in to the Service under Your customer password in order to maintain or improve service, including to provide You assistance with technical or billing issues. You hereby acknowledge and consent to such access.
4. NONEXCLUSIVE LICENSE .
Caven hereby grants You a limited, revocable, non-exclusive, non-sublicensable license to install, copy and use the UTM solely as necessary to use the Service for one single hotel’s web pages that You own and control (collectively, the “Website” or the “Hotel”). Subject to the terms and conditions of this Agreement, You may remotely access, view and download Your Reports stored at (your subdomain.roimanager.info/admin (or such other URL Caven may provide from time to time). Your license of, use of and access to the Software and the Service (which may include, without limitation, the Software, Documentation and the Reports) is conditioned upon Your compliance with the terms and conditions of the Agreement, including the following:
You will not nor will You allow any third party to
(i) copy, modify, adapt, translate or otherwise create derivative works of the Software or the Documentation;
(ii) reverse engineer, de-compile, disassemble or otherwise attempt to discover the source code of the Software, except as expressly permitted by the law in effect in the jurisdiction in which You are located;
(iii) rent, lease, sell, assign or otherwise transfer rights in or to the UTM, the Processing Software, the Documentation or the Service;
(iv) remove any proprietary notices or labels on the Software or placed by the Service; or
(v) use, post, transmit or introduce any device, software or routine which interferes or attempts to interfere with the operation of the Service or the Software. You will use the Software, Service and Reports solely for Your own internal use, and will not make the Software or Service available for timesharing, application service provider or service bureau use. You will comply with all applicable laws and regulations in Your use of and access to the Documentation, Software, Service and Reports.
This license will terminate immediately if You fail to comply with the terms of this Agreement. Upon such termination, You must destroy all originals and copies of the UTM in Your possession and so certify in writing to Caven within three (3) business days of termination and cease any further use of the Service without the express written consent of Caven.
5. CONFIDENTIALITY .
“Confidential Information” includes any proprietary data and any other information disclosed by one party to the other in writing and marked “confidential” or disclosed orally and, within five business days, reduced to writing and marked “confidential”. Notwithstanding the foregoing, Confidential Information will not include any information that is or becomes known to the general public, which is already in the receiving party’s possession prior to disclosure by a party or which is independently developed by the receiving party without the use of Confidential Information. Neither party will use or disclose the other party’s Confidential Information without the other’s prior written consent except for the purpose of performing its obligations under this Agreement or if required by law, regulation or court order. In which case, the party being compelled to disclose Confidential Information will give the other party as much notice as is reasonably practicable prior to disclosing such information. Upon termination of this Agreement, the parties will promptly either return or destroy all Confidential Information and, upon request, provide written certification of such. You are responsible for safeguarding the confidentiality of Your password(s) and user name(s) issued to You by Caven, and for any use or misuse of Your account resulting from any third party using a password or user name issued to You. You agree to immediately notify Caven of any unauthorized use of Your account or any other breach of security known to You.
6. INFORMATION RIGHTS AND PUBLICITY .
7. PRIVACY .
8. INDEMNIFICATION .
You agree to indemnify, hold harmless and defend Caven and its wholly owned subsidiaries, at Your expense, any and all third-party claims, actions, proceedings, and suits brought against Caven or any of its officers, directors, employees, agents or affiliates, and all related liabilities, damages, settlements, penalties, fines, costs or expenses (including, without limitation, reasonable attorneys’ fees and other litigation expenses) incurred by Caven or any of its officers, directors, employees, agents or affiliates, arising out of or relating to
(i) Your breach of any term or condition of this Agreement,
(ii) Your use of the Service,
(iii) Your violations of applicable laws, rules or regulations in connection with the Service, or
(iv) Your brand features. In such a case, Caven will provide You with written notice of such claim, suit or action. You shall cooperate as fully as reasonably required in the defense of any claim. Caven reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by You.
9. THIRD PARTIES.
If You provide access to Your Account or any portion thereof to any third party or use the Service to collect information on behalf of any third party (“Third Party”), whether or not You are authorized to do so by Caven or its wholly owned subsidiaries, the terms of this Section 9 shall apply to You.
If You use the Service on behalf of any Third Party, You represent and warrant that
(a) You are authorized to act on behalf of, and bind to this Agreement, that Third Party ,
(b) as between the Third Party and You, the Third Party owns any rights to Customer Data in the applicable account, and
(c) You shall not disclose Third Party’s Customer Data to any other party without the Third Party’s consent.
You shall ensure that each Third Party is bound by and abides by the terms of this Agreement. Caven and its wholly owned subsidiaries make no representations or warranties for the direct or indirect benefit of any Third Party. With respect to Third Parties, You shall take all measures necessary to disclaim any and all representations or warranties that may pertain to Caven and its wholly owned subsidiaries, the Service, the Software or the Reports, or use thereof. You agree to indemnify, hold harmless and defend Caven and its wholly owned subsidiaries, at Your expense, against any and all third-party claims, actions, proceedings, and suits brought against Caven or any of its officers, directors, employees, agents or affiliates, and all related liabilities, damages, settlements, penalties, fines, costs or expenses (including, without limitation, reasonable attorneys’ fees and other litigation expenses) incurred by Caven, or any of its officers, directors, employees, agents or affiliates, arising out of or relating to
(a) any representations and warranties made by You concerning any aspect of the Service, the Software or Reports to Third Parties;
(b) any claims made by or on behalf of any Third Party pertaining directly or indirectly to Your use of the Service, the Software or Reports;
(c) violations of Your obligations of privacy to any Third Party; and
(d) any claims with respect to acts or omissions of Third Parties in connection with the Services, the Software or Reports.
10. DISCLAIMER OF WARRANTIES .
The information and services included in or available through the Service, including the Reports, may include inaccuracies or typographical errors. Changes are periodically added to the information herein. Caven and/or its respective suppliers may make improvements and/or changes in the Service or Software at any time, with or without notice. Caven does not represent or warrant that the Service will be uninterrupted or error-free, that defects will be corrected, or that the Service, the Software or any other software on the Server are free of viruses or other harmful components. Caven does not warrant or represent that the use of the Service or the Reports will be correct, accurate, timely or otherwise reliable. You specifically agree that Caven and its wholly owned subsidiaries shall not be responsible for unauthorized access to or alteration of the Customer Data or data from Your Website.
THE SERVICE, THE SOFTWARE AND REPORTS ARE PROVIDED “AS IS” AND THERE ARE NO WARRANTIES, CLAIMS OR REPRESENTATIONS MADE BY CAVEN AND/OR ITS SUBSIDIARIES AND AFFILIATES, EITHER EXPRESS, IMPLIED, OR STATUTORY, WITH RESPECT TO THE SERVICE, THE SOFTWARE, THE DOCUMENTATION AND REPORTS, INCLUDING WARRANTIES OF QUALITY, PERFORMANCE, NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE, NOR ARE THERE ANY WARRANTIES CREATED BY COURSE OF DEALING, COURSE OF PERFORMANCE, OR TRADE USAGE. CAVEN DOES NOT WARRANT THAT THE SERVICE, THE SOFTWARE OR REPORTS WILL MEET YOUR NEEDS OR BE FREE FROM ERRORS, OR THAT THE OPERATION OF THE SERVICE WILL BE UNINTERRUPTED. THE FOREGOING EXCLUSIONS AND DISCLAIMERS ARE AN ESSENTIAL PART OF THIS AGREEMENT AND FORMED THE BASIS FOR DETERMINING THE PRICE CHARGED FOR THE SERVICE. SOME STATES DO NOT ALLOW EXCLUSION OF AN IMPLIED WARRANTY, SO THIS DISCLAIMER MAY NOT APPLY TO YOU.
11. LIMITATION OF LIABILITY .
CAVEN AND ITS WHOLLY OWNED SUBSIDIARIES WILL NOT BE LIABLE TO USER OR ANY THIRD-PARTY CLAIMANT FOR ANY INDIRECT, SPECIAL, PUNITIVE, CONSEQUENTIAL (INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOST DATA COLLECTED THROUGH THE SERVICE), OR INCIDENTAL DAMAGES, WHETHER BASED ON A CLAIM OR ACTION OF CONTRACT, WARRANTY, NEGLIGENCE, STRICT LIABILITY, OR OTHER TORT, BREACH OF ANY STATUTORY DUTY, INDEMNITY OR CONTRIBUTION, OR OTHERWISE, EVEN IF CAVEN AND/OR ITS SUBSIDIARIES AND AFFILIATES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE EXCLUSION CONTAINED IN THIS PARAGRAPH SHALL APPLY REGARDLESS OF THE FAILURE OF THE EXCLUSIVE REMEDY PROVIDED IN THE FOLLOWING PARAGRAPH. SOME STATES DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE LIMITATIONS OR EXCLUSIONS IN THIS AND THE FOREGOING PARAGRAPH MAY NOT APPLY TO YOU.
Caven’s (and its wholly owned subsidiaries’) total cumulative liability to You or any other party for any loss or damages resulting from any claims, demands, or actions arising out of or relating to this Agreement shall not exceed €100.
12. SERVICE LEVELS .
Caven does not guarantee the Service will be operable at all times or during any down time
(1) caused by outages to any public Internet backbones, networks or servers,
(2) caused by any failures of Your equipment, systems or local access services,
(3) for previously scheduled maintenance or
(4) relating to events beyond Caven’s (or its wholly owned subsidiaries’) control such as strikes, riots, insurrection, fires, floods, explosions, war, governmental action, labor conditions, earthquakes, natural disasters, or interruptions in Internet services to an area where Caven (or its wholly owned subsidiaries) or Your servers are located or co-located. Complete accuracy in all aspects of Your Reports at all times also is not guaranteed.
13. PROPRIETARY RIGHTS NOTICE .
The Service, which includes but is not limited to the UTM and the ROI Manager Software and all intellectual property rights in the Service are, and shall remain, the property of Caven (and its wholly owned subsidiaries). All rights in and to the Processing Software not expressly granted to You in this Agreement are hereby expressly reserved and retained by Caven and its licensors without restriction, including, without limitation, Caven’s (and its wholly owned subsidiaries’) right to sole ownership of the Caven Analytics Software and Documentation. Without limiting the generality of the foregoing, You agree not to (and to not allow any third party to):v
(a) sublicense, distribute, or use the Service outside of the scope of the License granted herein;
(b) copy, modify, adapt, translate, prepare derivative works from, reverse engineer, disassemble, or decompile the Processing Software or otherwise attempt to discover any source code or trade secrets related to the Service;
(c) use the trademarks, trade names, service marks, logos, domain names and other distinctive brand features or any copyright or other proprietary rights associated with the Service for any purpose without the express written consent of Caven;
(d) register, attempt to register, or assist anyone else to register any trademark, trade name, serve marks, logos, domain names and other distinctive brand features, copyright or other proprietary rights associated with Caven (or its wholly owned subsidiaries) other than in the name of Caven (or its wholly owned subsidiaries, as the case may be); or
(e) remove, obscure, or alter any notice of copyright, trademark, or other proprietary right appearing in or on any item included with the Service.
14. TERM and TERMINATION .
The agreement is for one year. Either party to the Agreement may terminate it at any time and for any reason.
Upon any termination or expiration of this Agreement, Caven will cease providing the Service, and You will delete all copies of Caven Analytics’s UTM code from all Pages and certify thereto in writing to Caven within three (3) business days of such termination. In the event of any termination
(a) You will not be entitled to any refunds of any usage fees or any other fees, and
(i) outstanding balance for Service rendered through the date of termination, and
(ii) other unpaid payment obligations during the remainder of the Initial Term will be immediately due and payable in full and
(c) all of Your historical report data will no longer be available to You.
16. MODIFICATIONS TO TERMS OF SERVICE AND OTHER POLICIES .
Caven reserves the right to change or modify any of the terms and conditions contained in this Agreement or any policy governing the Service, at any time, by posting the new agreement to the site located at www.roimanager.info (or such other URL as Caven may provide). You are responsible for regularly reviewing the policy. No amendment to or modification of this Agreement will be binding unless
(i) in writing and signed by a duly authorized representative of Caven,
(ii) You accept updated terms online, or (iii) You continue to use the Service after Caven has posted updates to the Agreement or to any policy governing the Service.
17. MISCELLANEOUS; APPLICABLE LAW AND VENUE .
Caven shall be excused from performance hereunder to the extent that performance is prevented, delayed or obstructed by causes beyond its reasonable control. This Agreement (including any amendment agreed upon by the parties in writing) represents the complete agreement between us concerning its subject matter, and supersedes all prior agreements and representations between the parties. If any provision of this Agreement is held to be unenforceable for any reason, such provision shall be reformed to the extent necessary to make it enforceable to the maximum extent permissible so as to affect the intent of the parties, and the remainder of this Agreement shall continue in full force and effect. This Agreement shall be governed by and construed under the Greek laws without reference to its conflict of law principles. In the event of any conflicts between foreign law, rules, and regulations, and Greek law, rules, and regulations, Greek law, rules and regulations shall prevail and govern. Each party agrees to submit to the exclusive and personal jurisdiction of the courts located in Athens. The United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transactions Act shall not apply to this Agreement. The relationship between Caven and You is not one of a legal partnership relationship, but is one of independent contractors. This Agreement shall be binding upon and inure to the benefit of the respective successors and assigns of the parties hereto. The following sections of this Agreement will survive any termination thereof: 1, 4, 5, 6 (except the last two sentences), 7, 8, 9, 10, 11, 13, 15, and 17.